1. Scope and Applicability This privacy policy applies to all personal data collected from users of our website, including residents of Australia and Indonesia. We comply with Indonesia’s Personal Data Protection Law (UU PDP) and Australia’s Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
2. Data Collection
We collect personal details such as name, email, phone number, and payment information when you book a stay.
We may also collect browsing data via cookies and analytics.
Sensitive personal information will only be collected with explicit consent and handled in accordance with applicable laws.
3. How We Use Your Data
To process bookings and communicate with guests.
To send promotional emails (only with explicit consent).
To comply with legal obligations, including tax reporting and compliance with local authorities.
To improve website functionality and user experience.
4. Data Sharing
We do not sell personal data.
Data may be shared with third-party payment processors, booking platforms, and local authorities as required by law.
In compliance with Indonesian and Australian law, we ensure that third-party processors adhere to relevant privacy protection standards.
5. Data Security
We use SSL encryption and secure payment gateways to protect personal information.
Access to personal data is restricted to authorized personnel only.
6. User Rights
Guests may request access, modification, or deletion of their personal data.
Requests can be made via the contact us page.
Under Australian law, users can file complaints with the Office of the Australian Information Commissioner (OAIC) if they believe their data has been mishandled.
7. Cookies & Tracking
Our website may use cookies for analytics and marketing purposes.
Users can manage cookie preferences via their browser settings.
8. Contact Information For privacy inquiries, contact us.
